Pengaruh Store Atmosphere Dan Word Of Mouth Terhadap Keputusan Pembelian Pada Labuana Resto & Cafe Makassar

Authors

  • Meliana Chandra Universitas Atma Jaya Makassar
  • Ferdinandus Sampe Universitas Atma Jaya Makassar
  • Abner Tahendrika Universitas Atma Jaya Makassar

DOI:

https://doi.org/10.47178/tqy43t58

Abstract

This study aims to analyze the influence of store atmosphere and word of mouth on purchasing decisions at LaBuana Resto & Cafe Makassar. This study uses quantitative methods with the number of respondents being 98 visitors at LaBuana Resto & Café Makassar. Data collection is done by distributing questionnaires. The results of the calculation of the Store atmosphere variable (X1) on average of 4.06 which means most respondents agree on the statement items store atmosphere. While the results of the variable (X2) Word of mouth on average of 4.16, which means that most of the respondents agree with the statement items. The results showed that store atmosphere and word of mouth had a significant effect on purchasing decisions at Labuan Cafe & Restaurant Makassar, as evidenced by a significant value of 0.000 > 0.05. This proves that the store atmosphere and word of mouth have an effect on purchasing decisions at LaBuana Resto & Cafe Makassar.

Downloads

Download data is not yet available.

References

Afifi, M. F., & Wahyuni, D. U. (2019). Pengaruh Store Atmosphere Dan Word of Mouth Terhadap Keputusan Pembelian Melalui Minat Beli. Jurnal Ilmu Dan Riset Manajemen (JIRM), 8(3).

Ali Hasan. (2010). “Pengaruh Word of Mouth Marketing Terhadap Keputusan Pembelian.” Raynald, Fakultas Ekonomi Manajemen S1. Bandung: Universitas Maranatha.

Amanullah. (2014). Pengaruh Persepsi Manfaat, Kemudahan Penggunaan, Dan Kepercayaan Terhadap Sikap Positif Penggunaan Layanan Mobile Banking (Survey Pada Nasabah Bank BCA Semarang). Skripsi Program Sarjana Fakultas Ekonomika Dan Bisnis Universitas Diponegoro. Semarang.

Andy, Sernovitz. (2009). Word Of Mouth Marketing. New York: Mc Graw Hill.

Andy, Sernovitz. (2010). Word Of Mouth Marketing: How Smart Companies Get People Talking (Revised Edition). New York: Kaplan Publishing.

Arikunto, Suharsini. (2010). Prosedur Penelitian Suatu Pendekatan Praktek. Jakarta: Rineka Cipta.

Babin, J. Barry, Yong-Ki Lee, Eun-Ju Kim, dan Mitch Griffin. (2005). Modelling Consumer Satisfaction and Word-of-Mouth: Restaurant Patronage in Korea. Journal of Service Marketing, 19, 133-139.

Berman, Barry &. Joel R. Evans. (2010). Retail Management, a StrategicApproach, (8th Edition). New Jersey: Pearson.

Berman, Barry and Joel R. Evan. (2004). Retail Management. Fifth Edit. USA: Macmillian Publishing Company.

Bestari, D. K. P., & Bahari, Y. M. (2019). The Influence of Store Atmosphere on Repurchase Interest in Indonesia: Study on the Takigawa Cafe Meatbar in the Sky. Global Business & Management Research, 11(1).

Brown. (2005). Spreading The Words: Investigating Antecedents of Customer’s Positive Word of Mouth Intention And Behavior in Retailing Context Academy of Marketing Science Journals, Vol.33.

Budiarto, D. N., & Suhermin, S. (2018). Pengaruh Kualitas Layanan, Store Atmosphere Dan Word of Mouth Terhadap Kepuasan Konsumen. Jurnal Ilmu Dan Riset Manajemen (JIRM), 7(4).

Erianto, R. A., & Mashariono, M. (2018). Pengaruh Store Atmosphere, Kualitas Produk, Harga Dan Word of Mouth Terhadap Keputusan Pembelian Pada Furore Coffee. Jurnal Ilmu Dan Riset Manajemen (JIRM), 7(5).

Ferdinand, Augusty Tae. (2002). Structural Equation Modeling Dalam Penelitian Manajemen, Edisiketiga. Semarang: Fakultas Ekonomi UNDIP.

Ghozali, Imam. (2016). Aplikasi Analisis Multivariete Dengan Program. IBM SPSS 23. 8th ed. Cetakan ke VIII. Semarang: Badan Penerbit.

Hasan, A. 2010. Marketing Dari Mulut Ke Mulut. Yogyakarta: Media Pressindo.

Hijir, P. (2016). Efek Customer Customer Interaction Terhadap Satisfaction Dan Word Of Mouth Pada Hotel Mandarin Oriental. Jurnal Manajemen Dan Pemasaran Jasa, 8(2), 101-114.

Husein Umar. (2013). Metode Penelitian Untuk Skripsi Dan Tesis. Jakarta: Rajawali.

Kotler, Philip. Bowen, John dan Makens, James. (2002). Pemasaran Perhotelan Dan Kepariwisataan. Jakarta: PT. Prenhallindo.

Kotler, Philip dan Gary Amstrong. (2014). Principles of Marketing. 12th ed. Jilid 1 Terjemahan Bob Sabran. Jakarta: Erlangga.

Mahendrayasa,A.C, S. Kumadji dan Y. Abdillah. (2014). Pengaruh Word of Mouth Terhadap Minat Beli Serta Dampaknya Pada Keputusan Pembelian. Jurnal Administrasi Bisnis 12 (1):1-7.

Muhidin, Sambas Ali, dan Maman Abdurahman. (2017). Analisis Korelasi, Regresi, Dan Jalur Dalam Penelitian Dilengkapi Dengan Aplikasi Program SPSS. Bandung: CV Pustaka Setia.

Priansa, D. J. (2017). Perilaku Konsumen Dalam Persaingan Bisnis Kontemporer. Bandung: Alfabeta.

Sandi. Suhendra Agusti Ari. (2016). Pengaruh Intensitas Berkunjung Ke Café Terhadap Prestasi Belajar Mahasiswa. Fakultas Ilmu Sosial Dan Ilmu Politik Universitas Bandar Lampung.

Sopiah, & Sangadji, E. (2016). Salesmanship. Jakarta: Bumi Aksara.

Sugiyono. (2018). Metode Penelitian Kuantitatif, Kualitatif Dan R&D. bandung: Alfabeta.

Sumardi, Marlin dan Merlina. (2011). The Power Word Of Mouth. Jakarta: PT. Gramedia Pustaka Utama.

Sunyoto, Danang. (2015). Perilaku Konsumen Dan Pemasaran. Yogyakarta: CAPS.

Utami, C. W. (2017). Manajemen Ritel: Strategi Dan Implementasi Operasional Bisnis Ritel Modern Di Indonesia. Jakarta: Salemba Empat.

Downloads

Published

2023-04-05

How to Cite

Pengaruh Store Atmosphere Dan Word Of Mouth Terhadap Keputusan Pembelian Pada Labuana Resto & Cafe Makassar. (2023). Jurnal Ekonomi, Bisnis Dan Terapan (JESIT), 3(2), 229-246. https://doi.org/10.47178/tqy43t58